Política de reembolso

Return Policy

At The Base, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we gladly accept returns under the following conditions:

Returns

• Return Period: You have 14 days from the date you receive your order to request a return.
• Eligibility: Items must be in their original condition, unworn, unused, and with all original tags and packaging intact.

Shipping

• Customers are responsible for covering the cost of return shipping.
• We recommend using a trackable shipping method to ensure your return arrives safely.

Refunds

• Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to the original method of payment.

Restocking Fees

• There are no restocking fees for any returns.

If you have any questions regarding returns, feel free to contact our customer service team at contact@basemma.com or come visit our store at:

The Base Javea S.L.
Calle Burdeos 9
03730 Javea, Spain
+34 675 444 489